Capitol Auto Group Collision Center in Salem, OR, and Kniesel's Collision in Rocklin, CA, recently achieved Toyota Certified Collision Center (TCCC) status, Toyota Motor North America, Inc. (TMNA) announced, exemplifying exceptional standards in vehicle safety and customer satisfaction.
The certification is awarded to collision centers that meet Toyota's stringent criteria, encompassing advanced training, facility evaluation, business practices, employee certifications, and equipment benchmarks.
Scott Henderson, senior manager of collision operations at TMNA, called it a privilege to have both Capitol Auto Group Collision Center and Kniesel's Collision "earn the prestigious Toyota Collision Certification for their professionalism and ultimate dedication to the safety of our customers. This designation represents their ongoing commitment to customer satisfaction, vehicle safety and quality, and factory recommended repairs to surpass customers’ expectations.”
Modern vehicles, increasingly sophisticated in design, feature a growing array of components, parts, and advanced materials. These advancements necessitate rapidly evolving collision repair techniques and processes. Extensive training is required for collision technicians to ensure complete repairs for maximum vehicle safety.
TCCC dealers are committed to enhancing collision repairs by adhering to Toyota's specific repair procedures, benefiting customers. Achieving the TCCC status is no small feat, as only a select percentage of collision centers nationwide can fulfill Toyota’s rigorous training requirements for collision center managers, estimators, and repair and refinish technicians.