Repair Quality
Second-generation shop owner Tiffany Silva of Accurate Auto Body in Richmond, CA, said her company is staying focused on proper, safe repairs.
“We just brought on AirPro Diagnostics,” she said. “We have multiple scanners here and we pre- and post-repair scan every car, but I just pre-scanned a car and the [aftermarket] scanner didn’t catch there was a blown airbag. How frustrating is that?”
She said the shop holds some OEM certifications.
“But I’m letting go a lot of the OE ‘recognition’ and sticking with just the ‘certifications,' the ones that have brought value to me,” she said.
She’s investing in ongoing technician training, noting she’d just flown two techs for training by Equip Automotive Systems.
“It was $7,500 for two days, but I’m reassured they are doing a safe, proper repair when it comes to replacing a quarter-panel as the OEMs want, with the OEM procedures,” she said.
John Yoswick