“I can help train our techs and teach them some of that technology that I’ve learned in the past,” he said.
Axalta has been the paint vendor of choice for Bamford’s Collision Service since it opened, and in 2022, it switched to Axalta’s Spies Hecker® Permahyd® Hi-TEC.
Axalta describes it as “one of the more advanced waterborne technologies available,” with a unique base coat formulated to help meet VOC regulations---Canada requires shops to spray waterborne paint---and to help technicians achieve dramatic results in less time.
Farrell said Axalta representatives came to the shop and helped the company’s two painters---one with 30 years of experience, and the other having been licensed for only one---make a “seamless changeover” from the Axalta system they were using previously.
“We were up and running in a half day,” Farrell said.
Farrell said there were a few differences between the shop’s previous system and the Spies Hecker Permahyd Hi-TEC that caused a slight learning curve, but less than a year later, he can say it was a great upgrade.
“We’re using less product, so it’s reducing costs,” he said. “Also, seeing some of the technology advancements---we can do wet-on-wet---we can save time as well. Reduced time and material mean savings for the company.”
The base coats are a little more costly than those of the previous system, but the shop’s painters are using less of it, saving money.
“Insurers don’t seem to be paying enough for materials to cover repairs,” Farrell said. “We weren’t making enough on materials, but we’re seeing that gap close for us.”
And while the quality of the Spies Hecker Permahyd Hi-TEC is important, even more so, Farrell said, is that of the customer service Bamford’s gets from Axalta.
“Axalta provides exceptional customer service; that’s key to us, we need to have those relationships with our suppliers,” Farrell said. “We need to be able to call when we have an issue and get it resolved quickly, and that’s what Axalta has done for us over the years. We have been approached by other suppliers, but we don’t give them the time of day because of that support that we get.
“Excellent service is something we value and strive to provide to our customers, and we expect it from our suppliers,” Farrell said. “And we absolutely get that from the Axalta team."
Axalta Coating Systems
610-358-5353
www.axaltacs.com
Facebook: @AxaltaNArefinish
Twitter: @axalta
Instagram: @axaltarefinish
LinkedIn: @axalta
YouTube: @axalta
To read more auto body shop profiles from the June 2023 Shop and Product Showcase, click here.
Abby Andrews