“I looked them up and reached out to a gentleman named Joe Yoder,” Ragle explained. “Mr. Yoder came down and met with me the same week. Next thing you know, we got three brand new alignment machines, along with the full ADAS system to recalibrate object sensors and parking sensors, distance control for your adaptive cruise control, and more.”
Ragle said having Hunter Engineering equipment “has made things a million times better and stress free.”
“Now we’re not subletting our stuff across town,” he said. “I have one in-house mechanic, and we just drive it from one of our buildings to the other. We do everything here, so we can control the quality, and keep all the money in house.”
Ragle added Canton Paint & Body can also “mark things up properly now.”
He also shared insight for body shops reluctant to incorporate ADAS technology.
“I’m sure there’s a lot of small shops debating getting into ADAS,” he said. “I highly recommend it because obviously more and more computers are getting put into cars every day and they’re getting smarter and smarter. So, you have to evolve with the technology you’re given.”
During the past year or so working with Hunter Engineering, Ragle reported the equipment is “great, user-friendly, and the ADAS software is always up-to-date.”
“Getting the updates is huge for us; it’s a concern for a lot of shops,” he said. “Out of 300 cars, we’ve only come across two instances where the update wasn’t released by the manufacturer yet on ADAS.”
Ragle said his relationship with Hunter Engineering sales reps has been “awesome.”
“Mr. Yoder is the best salesman and I’d say he’s a technical guy too,” he said. “If you call him on his cell, I mean call any time, he’ll answer a call or text and he always has the answer, and in the rare occasion where he doesn’t have the answer, I promise you, he will have that answer here shortly. So, that’s one thing I love about him; he’s real persistent.”
Ragle added Hunter Engineering also offers classes to customers. In addition to classroom training, Canton Paint & Body works with Tim Sowers, a dedicated technical and training representative from Hunter. He installs and maintains the equipment and does on-site training with the technicians when needed.
Ragle said Sowers is “leagues above anybody I’ve dealt with [from other vendors] as far as customer service and knowledge.”
“We need more of him at several other companies,” he said. “You can call him, text him, and he’ll answer you, which is nice.”
As far as customer relations, Ragle said, “We’re a small town and we treat everybody like family. We know nobody wants to be here after they’ve been in a wreck, so we always try to make it as easy as possible for them."
Hunter Engineering Co.
314-716-0469
tmaitz@hunter.com
Facebook: @hunterengineeringcompany
Instagram: @hunterengineering
LinkedIn: @hunter-engineering
YouTube: @HunterEngCo
To read more auto body shop profiles in the October 2023 Shop and Product Showcase, click here.
Abby Andrews