Robert Jr. said all of that information helps his staff write complete estimates the first time, with all the documentation needed to prove to insurance companies that every line item is required to complete the repair properly.
“That’s saving us a ton of time, and creating revenue in return, as far as getting paid to perform all the necessary procedures,” he said. “We were getting this information [before] from other avenues, but it was frustrating. This has made it very simple.”
The shops’ crew looks up repair procedures before every single job, Robert Jr. said.
“Knowing we’re getting the most current information to do the repairs makes us feel like we’re doing the correct repair every time,” he said.
That also gives customers peace of mind.
“Obviously, every customer values their vehicle, and when they’re in a collision, they’re not happy,” Robert Jr. said. “So when we’re able to explain to them that we’re fixing the car to OEM standards and doing everything we can to get it back to pre-accident condition, that definitely makes them feel better about the repair process.”
Most recently Lloyd’s also helped SUN Collision test and develop a newly launched Repair Package feature that streamlines the blueprinting process for his estimate writers. The feature produces a comprehensive repair package that includes all the relevant information about a job---including repair procedures, illustrations along with OEM part numbers---and maps the data to the shop’s estimating platform.
Robert Jr. also praised SUN Collision’s wiring diagrams that help his techs diagnose electrical problems---as well as reset procedures for systems like tire pressure monitors, and suggested fixes for a particular vehicle’s known common issues.
“We could talk about [SUN Collision] for another few hours,” he said.
SUN Collision is a member of Snap-on’s Total Shop Solutions, which also includes sister brands Mitchell 1, John Bean®, Car-O-Liner® and Hofmann® products. To request a free demo, please visit suncollision.com.
SUN Collision
877-840-1973
info@SUNCollision.com
suncollision.com
Facebook: @SUNCollisionRepairInformation
Twitter: @SUN_Collision
Instagram: @suncollisionrepairinformation
YouTube: @suncollision3830
To read more auto body shop profiles in the October 2023 Shop and Product Showcase, click here.
Abby Andrews