“Our shop clients can use our tools all day long without contacting us, because we allow them to do their own scanning in-house,” Herron said. “They can perform a quick scan for a pre- and post-scan, but if they want to do an OEM scan, they can reach out to us for assistance with that or reach out for help with a complex problem. We try to give them the ability to do things without needing to reach out to us but at the same time, we're there to be able to support them with maybe additional functionality or extra brand support.
"We have support groups at five locations worldwide, partially based on time zones," Herron said. "Plus, every region has a predominance of particular brands. You see different cars in Detroit than you do in California, for example. So, it's important for us to pull technicians from different markets to accommodate our shops in those areas. You can take care of it locally and do an OEM diagnostic without help if you choose.”
ADAS isn’t slowing down any time soon and OPUS IVS plans to be there every step of the way. MSOs and independents all over the world are embracing this company’s way of diagnosing today’s vehicles and as a result, Opus IVS will undoubtedly continue to grow.
Ed Attanasio