O’Hare Auto Body in Bensenville, IL, proudly boasts it has been the “premier auto body and service shop in the Chicagoland area” since it opened in 1985. Certified by a wide range of OEMs, including Ford, GM, Mercedes-Benz, Porsche, Lucid and Tesla, the busy shop repairs about 120 vehicles per month.
Lee Serling is O’Hare Auto Body’s lead ADAS/scan technician, joining in 2019, coming from a background in information technology.
Serling said he first learned about Opus IVS and its DriveSafe scan tool from a webinar in November 2020. The DriveSafe scan tool is the “one collision solution that does it all,” offering OEM and aftermarket scanning, ADAS calibration, programming and live expert support, all in one tool.
O’Hare Auto Body
Bensenville, IL
630-766-6668
ohareautobody.com
Facebook: @ohareabltd
Instagram: @ohareabltd
Company At A Glance...
Type: Collision Repair
Facility Employees: 30
In Business Since: 1985
Number of Locations: One
Production Space: 18,500 square feet
When management found out DriveSafe integrates with CCC Intelligent Solutions’ estimating software, which the shop was already using, they reached out to Opus IVS to set up a demonstration.
After a multi-day demonstration showing the capabilities of the tool, O’Hare Auto Body was sold, and the Opus IVS DriveSafe unit has been the shop’s primary OE scan tool since 2021.
Serling said using the DriveSafe tool has reduced the shop’s cycle times by helping the crew write accurate repair plans quickly and giving them instant access to highly-skilled remote experts when help is needed, which has all contributed to increased customer satisfaction.
“After doing the demo, I was most impressed with the level of support from the technicians on [Opus’s] staff,” Serling said. “I like to ask a lot of questions, almost to the point where it would make an ordinary technician on the other end of the line angry, but the Opus technicians happily address any questions or concerns that I might have about repairing the vehicle. They’re not just clearing codes.
“As far as extracting info from scan reports, before [with other scan tools], it was just ‘here’s the scan report, good luck,’” Serling said. “Now, Opus’ technicians can discuss over the phone what may be related and how to address it, because they have years of experience.”
Serling said Opus IVS hires high-caliber technicians, and then is able to retain them.
“We’ve been working with the same [technicians] since we bought the Opus tool,” Serling said. “It seems like the people who work there like working there, because they’re not being pressured to just get [codes] cleared. They can focus on quality.”
As an example of the level of support O’Hare gets, Serling remembered when the shop was replacing a Land Rover’s blind spot module.
Abby Andrews