“Jaguar/Land Rover vehicles are finicky,” Serling said. “I was really impressed with the [Opus] tech’s foresight to make sure everything was correct before the scan. He noticed the battery voltage wasn’t right, so we got that adjusted, and got the module programmed.
“The [local Land Rover] dealer wouldn’t have been able to take it in for five days, so the customer got the car back a lot sooner,” Serling said.
“Programming modules is a big one,” Serling added. “The convenience factor is something that really sticks out, just with the volume [of vehicles we repair.]”
Serling said another selling point was that Opus IVS can do dynamic and static calibrations remotely for shops using DriveSafe, which can be a lifesaver. So many shops---O’Hare included---don’t always have the necessary space to properly complete them.
“The partnership with Opus helps to plan for each unique calibration and determine if we can do it onsite with Opus,” Serling said.
The feature that initially piqued the shop’s interest in Opus IVS---the integration with CCC estimating software---has also more than proven its value, Serling said.
“The scan report uploads immediately to CCC’s attachments, and CCC generates the invoice, so it makes our accounting staff happy,” Serling said. “It’s nice and seamless; we don’t have to go searching for something to download from a portal.” It also shows up for insurers as a verified scan.
Serling said he would recommend the Opus IVS DriveSafe scan tool to any shop that “takes scanning and calibrations seriously.”
“It’s a commitment,” he said. “You need somebody who will take the responsibility of extracting info and passing it along to the estimator or technician, because it will save you time and money in the long run. Even if you can’t do all the calibrations in house, it will help you plan for the ones that will need to be [sublet] after a repair.
“You can try to problem-solve with the [support] tech on other end, which means you will learn a lot and add to your knowledge base at the shop,” Serling added. “Taking advantage of all the resources available makes for a better experience for everyone.
“There’s peace of mind in having Opus as an option,” Serling said.
Opus IVS
877-945-6442
www.opusivs.com
7322 Newman Blvd., Bldg #3
Dexter, MI 48130
Facebook: @OpusIVS.US
LinkedIn: @opus-ivs
YouTube: @AutologicTV
To read more auto body shop profiles in the October 2023 Shop and Product Showcase, click here.
Abby Andrews